Amtrak Reviews
Amtrak has an overall rating of 4.7 based on 36 reviews. Customer feedback on Amtrak is mixed: Amtrak reviewers highlight positive aspects like convenient booking process, comfortable seating, scenic routes, friendly staff, which strongly appeal to travelers seeking scenic and leisurely transportation options. However, Amtrak is often criticized for its limited schedule options, delays and cancellations, higher prices compared to buses, inconsistent service quality.
36 reviews
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4 Stars
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How would you rate Amtrak?
All Amtrak Reviews (36)
hello_stephanie705
May 21, 2026
"Really helpful service"
The staff got my wheelchair ramp sorted really quickly. I didnt have to wait around long, and they made the whole thing easy...
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francespeterson7194
May 15, 2026
"Easy, Stress-Free Booking"
So... I actually really appreciated how clear Amtrak was with the fare and fees before I paid. There weren’t any random surprise charges popping up at the end, which is always a relief. It was also easy to compare prices and pick the times that worked best for me. Overall, it made the whole booking process feel way less stressful
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JohnEast_63
May 10, 2026
"I stopped by this station it was cleaner…"
I stopped by this station it was cleaner than a lot of other stations I’ve been to. The bathrooms looked okay too, which I always appreciate. There was a little trash around the seating area, but nothing that really bothered me or made the place feel dirty.
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hello_michael412
April 30, 2026
"Pretty easy ticket change"
I called Amtrak to change my ticket and it went smoother than I expected. The wait time wasn’t perfect, but it wasn’t bad either, and the rep I spoke with was really nice. She explained the fees clearly and got everything sorted out in just a few minutes. Small hiccup with having to call in, but overall it was a painless experience.
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ClarkMcdonald_77
April 29, 2026
"Surprisingly Comfortable Legroom"
I took Amtrak last weekend and, the legroom was better than I was expecting. I’m tall, so I usually end up feeling cramped, but I could actually stretch my legs a little. The seats were comfortable enough for the ride too, and I didn’t find myself shifting around the whole time. Maybe it depends on the train, but for the space alone, I’d give it 5 stars.
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chad.Heath
April 20, 2026
"Refund went smoothly"
I got my refund without any hassle, which says a lot. Reading between the lines, it felt like they have their process figured out and weren’t trying to make things difficult
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Irene.bright
April 20, 2026
"I had to cancel my trip at…"
I had to cancel my trip at the last minute and felt kind of trapped, like I was about to get stuck dealing with a bunch of annoying steps or lose my money. But it was actually straightforward on the site. The instructions were clear, and I got the refund info right away. It did take a few days for the money to show back up, which I guess is normal. Overall, it was way less stressful than I expected, and I’d book again.
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carlablackwell5670
April 04, 2026
"Easy to book, even for someone like me"
I booked my train on amtrak.com it was easier than I expected. I don’t book trains very often, so if anything was going to confuse me, it would’ve been my own fault for not knowing what I was doing. But the site made it simple to find my route, choose a time, and pay without any annoying problems. The seat options were clear too, which helped a lot. My confirmation came through right away. I’d definitely use it again.
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Ruby_graham91
March 26, 2026
"The onboard staff were really polite…"
The onboard staff were really polite and handled everything in a calm, professional way. Based on this flight, I’d say they seem to have a good team overall
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Robert.stoute
March 21, 2026
"Decent schedules, though late-night options felt limiting"
I used amtrak to look up train times for my trip, and it was easy to compare the different options. There were enough choices overall, so I didn’t have much trouble finding something that worked. The only frustrating part was the late-night schedule — the options felt limited, and I kind of felt trapped into picking from just a couple of times. Still, the schedule worked out fine in the end...
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gerald_Shields96
March 21, 2026
"Clean and Comfortable Cabin"
My cabin felt clean right away, and the sheets had that fresh enough smell that made me feel good about settling in. Nothing fancy, but my gut reaction was that it was well taken care of
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TheodoreWestman
March 20, 2026
"Pretty chill ride overall"
The train was mostly quiet, so I could actually relax a bit, which was nice. Toward the end a few people got kinda loud, and the doors made some noise too, but it wasn’t a big deal. Overall, better than I thought it’d be.
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Brittany-pedro
March 20, 2026
"Stayed connected for most of my trip and…"
Stayed connected for most of my trip and even streamed music without much trouble... happy with it
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hello_michael044
March 16, 2026
"Amtrak’s website could be a lot smoother, right?"
I was just trying to book a simple trip on amtrak.com, and it took way longer than I expected. Some pages loaded slowly, and changing the dates or times felt more awkward than it should. I even had to go back a few times because it didn’t seem to save what I had already picked, which was frustrating. The information is technically there, but finding it isn’t always easy. Checkout on my phone also felt a bit messy. I like traveling with Amtrak, but the website really feels like it needs some fixing, doesn’t it?
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JudithSmith
March 11, 2026
"Worked right away"
First thing I noticed was how simple it was to use. I plugged my phone in and it started charging right away with no hassle. Easy and straightforward.
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marlonduenas8477
March 10, 2026
"The station was mostly accessible, and the elevators…"
The station was mostly accessible, and the elevators were working, which was a relief. Signs were clear enough for the most part. Had to ask a staff member once where the ramp was. No big deal though. They helped me right away. Overall, a good trip.
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JohnEast_63
March 05, 2026
"Boarding Was Surprisingly Easy"
I took Amtrak last weekend, the boarding process went way smoother than I expected. I was fully ready to blame Amtrak if it turned into a confusing mess, but the signs were easy to follow and the staff actually told everyone exactly where to line up. They checked tickets quickly too, so I was on the train with my bag in just a few minutes. Way less stressful than I thought it would be
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Richard.klink
March 03, 2026
"Good deal, but I felt a little boxed in"
I booked through Amtrak the price was better than I expected. It was way cheaper than flying for where I was headed, and not having to worry about extra bag fees was a relief. The site was easy to use, and the ticket felt like a fair deal overall. I will say, once I picked the train, it kind of felt like I was locked into the schedule with not much flexibility, which made me feel a little trapped. Still, for the price, I’d probably use it again
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Robert_aguilera70
February 27, 2026
"Pretty reliable overall"
It’s usually been reliable for me, but it did freeze up once while I was checking my ticket, which was kinda annoying.
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jean_Stephens04
February 20, 2026
"Friendly staff, slight delay"
Got to the station and was a little turned around at first. Staff were really polite though. One of them helped me find my seat quickly, which was nice. Train ended up being a bit late, not ideal, but the people working there were friendly enough that it didn’t feel too stressful
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Amtrak Q&A
Why do you allow such dirty bathrooms and trash/litter?
Bobby.Brooks
December 15, 2019
“The passengers are the culprits here ... not the RR.”
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